Evaluation & Research
The following publications include research, evaluations and assessments conducted by the CVM National Office and/or projects commissioned by local CVM programs. Please click on the links below or contact the CVM National Office for more information.
2008 CVM Participating Agency Survey: Assessing CVM Value, Communication Methods and the Information Needs of CVM Clients.
The 2008 CVM Participating Agency Survey was designed to measure the level of value CVM Participating Agencies place on CVM, learn how CVM agencies currently communicate with their clients, and determine the perceived information needs of clients. Read Survey
2008 CVM Client Survey: Assessing CVM Value, Technology Usage, and the Information Needs of CVM Clients. Results of survey delivered to CVM users via voice mail broadcast message focused on adoption of email accounts and cell phones, voicemail access channels, value placed on CVM, and types of referral information that would be most useful if delivered via broadcast message system. Read Survey.
2005 Implementation Assessment: Service Delivery Choices, March 2005. Results of evaluation designed to illuminate how CVM is delivered to clients at the local level and how service delivery choices impact the overall program, client outcomes and organizational capacity. Survey included web surveys and interviews of agency managers, service providers and executives. Read Highlights.
2001 CVM Client and Provider Survey: Assessing Client Satisfaction and Usage Patterns, Sept 2001. Results of client and case manager surveys focused on usage patterns and satisfaction with the CVM service. Project included paper surveys and responses to broadcast message survey. Read Executive Summary.
Additional Publications
Please contact the CVM National Office to discuss and review the following publications:
Client Access to Technology Focus Groups, Sept 2006. Brief paper outlining results of four client focus groups focused on how clients access their CVM number and the extent to which they have adopted other technologies.
Review of State Telephone Assistance Programs, Jan 2004. Brief paper provides a review of the federal and state telephone assistance programs, focusing on the states which have at least one Community Voice Mail site.
Community Voice Mail Site Evaluation, Fall 1997. Project to study and document the institution-building components of Community Voice Mail and best practice standards of the CVM model. Interview results from six extensive site visits.
Seattle Community Voice Mail: Excerpts from Final Evaluation, 1993. Synopsis of the original evaluation conducted on the flagship CVM program started in Seattle in 1991.
CVM Conference Proceedings, 2002-present. Highlights from the Annual CVM Conferences.