Impact

• 70% of CVM users achieved one or more of their goals
• 40,000 people are helped each year on average
• 2,000 agencies distribute CVM across 346 cities/towns on average
• Over 300,000 people helped to-date
• 3 million voice mail messages a year

Reasons for Using CVM

• 83% Employment
• 68% Housing
• 55% Social Services
• 53% Healthcare
• 19% Increasing income (SSI, TANF, etc)
• 30% Other (eg, safe communications, contact w/ family/friends)

Average Enrollment

• 6 months

Diversity of Agencies

Age

• 47% between ages 26-44yrs
• 38% 45-59yrs
• 11% 18-25yrs
• 3% 60+ yrs
• 1% under 18yrs

Gender

Ethnicity/Race

Income

• 40% of clients report “no financial resources”
• $524.85 average monthly income reported by CVM clients

Characteristics

• 52% Homeless
• 41% Unemployed
• 21% Disabled
• 11% Veteran
• 8% At Risk of Homelessness
• 6% In-housing, phone disconnected
• 6% Victim of Domestic Violence
• 4% Parolee/Prisoner Re-entry
• 1% or less: Limited English, Foster Care, Other
• 40% of clients report “no financial resources”

Note

• % >100% CVM clients often fall into more than one category
• For a handy one-page reference with additional context please see our CVM Federation Snapshot.

Client Satisfaction

Agency Satisfaction

The social and health workers who distribute CVM numbers find that our service noticeably impacts their ability to help their clients.